Anyone Out There?

Jeanette Christian, owner 2020/Captioning & ReportingJeanette Christian, owner


When first approached to blog, I really did drag my feet; after all, who will be interested in what I am thinking or what I have to say? Anyone? No one? Maybe someone? If you are that "someone" what can I share with you about CART, captioning, or broadcast captioning that you don't already know?

I follow many of you on FaceBook, Twitter, and other social media sites where you discuss CART, captioning, and broadcast captioning – plus all the efforts you are taking to improve communication access for your family and friends that are deaf or hard of hearing. I have learned so much from many of you and am excited for you to follow me, learn more about my passion for equal communication access for all persons, including the deaf and hard of hearing; and, also, the vision I have for 20/20 Captioning.

Read more: Anyone Out There?

My Journey as a Cart Captioner


I became interested in captioning when I discovered the little CC button on my TV remote and started seeing the words dancing across my television screen. I was more interested in the words than the television program itself. I immediately connected with a few seasoned captioners and decided to purchase captioning software, start building my captioning dictionary and enter the captioning field. BUT... the captioning software sat in a drawer in my office for close to a year.

I had just begun to provide onsite classroom CART when tragedy hit our country, 9/11. Experienced onsite CART captioners were pulled away from their everyday assignments to provide round-the-clock emergency captioning for television news coverage. This unfortunate emergency allowed me to hone my skills as a CART Captioner as I provided more hours of onsite classroom CART.

I was very comfortable in my role when one day a call came from a captioning company stating their captioner broke her hand and would be off work for three months. Could I please caption an hour and a half show each day until she could return? My heart began to race as I explained to the caller that I had zero captioning experience and I didn't think I was ready. BUT . . . remember that captioning software I purchased a year ago? It was still sitting in the drawer in my office. The company pled with me to take the job for three months and again told me I could quit when she returned. She never did return. I captioned their local news for one and a half years. 

I will always be grateful to a captioning colleague, Chris Hime, for her support in helping me through the first month. During the transition I thought to myself, what am I doing here? But Chris assured me that I would eventually become comfortable with captioning, and I did. This opened up opportunities to work with other captioning companies, which I thoroughly enjoyed. So you’d think I would be happy being comfortable?! 

Then Chris told me she was working with Jeanette Christian and she asked if she could pass my name to her. I thought, why not? I had no idea that Jeanette would drag me into the 21st Century with all her technology.

I was so comfortable using the older modems and outdated technology but now Jeanette is talking about Skype, GoogleTalk, Google Hangout, Blackboard, Adobe, WebEx -- and now what’s this 1CapApp? What’s this voiceover IP stuff, bridges and platforms? What is remote CART? 

What!?!?! You want me to remote CART for a medical student? Hum, maybe that would be all right since 95% of my depos were medical malpractice. What!?!?! Now Jeanette wants me to CART for professionals during their teleconference meetings and maybe voice for them, too -- and in Europe, Asia? Wow!! I really like where this is going.  

I was often afraid whenever Jeanette would force me out of my comfort zone, but she is patient and has a great support system in place that I actually find myself saying, "I CAN DO THIS!" And, plus, the awesome 1CapApp platform Jeanette is a co-founder of is truly magic. I am excited every day when I sign into the platform.

So I say THANK YOU, Jeanette Christian, for your faith in my ability to grow in this profession and for your patience in teaching an old dog new tricks!


Rita Lupercio

Rita can be reached at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Touched By An Angel

Many of us go to work each day and at some point in our life, due to stress, lack of sleep, feeling overwhelmed – we easily forget how much we enjoy our job and the importance and satisfaction of being a CART captioner, broadcast captioner or court reporter.

Recently I was asked to provide remote CART captioning to a church in Livonia, Michigan. During the first service I was reminded and blessed how rewarding my job could be. With the permission of Pastor Dean and Greg, I want to share “Greg’s Story” and I know it will touch your heart just as it did mine.

A parishioner at Christ Our Savior Church in Michigan, named Glenn, diligently pursued remote CART captioning for his deaf son, Greg, who attends Sunday morning service. Greg has been attending church at Christ Our Savior for several years and his mother had been signing for him so that he could participate in the service. After several months of Greg’s dad pursuing CART captioning and getting the logistics in place, remote CART captioning was officially launched at Christ Our Savior Church.   

I have been a CART captioner and broadcast captioner for many church services throughout my career, but this service was different. The words of Pastor Dean were enthusiastic, engaging, and thought provoking; and, although I was remote, I could feel the energy in the room and could sense just by listening how really special this day was for Christ Our Savior. What was more amazing is the email I received from Pastor Dean after Sunday’s service:

"Good morning, Jeanette,

I just wanted to share with you something that happened yesterday following the captioning service. I make it a point to greet the members following the service and as I was, numerous people shared with me what a great thing this captioning was. People said that they were "visual" kinds of learners, so for them to be able to read and hear was a blessing - it was more apt to "stick"! All of that was well and good - and I know that I'm not done hearing comments from people.  

While I was greeting my members, Greg, who is totally late-deafened, came out of the sanctuary with his hands in the air and loud enough so I could hear as well as everyone in the room and said, "I could understand" - a tear welled up in my eyes as I gave him back a great big smile and 2 thumbs up! Here is a guy who has been faithful coming to church over the years but has not understood because he couldn't hear. This was no fault of his mom who tried to do the best she could, signing to him.

As a result of yesterday, he could understand! Thanks for your part in all of this - I know that God's Word is life - you just made it possible for that Word to strengthen the faith of one of His children - from Greg's Pastor, thank you. Have a blessed day! Pastor Dean"

Wow!!! As I read the Pastor’s email, I felt touched by an Angel and was so humbled knowing I made a difference in someone’s life. What a powerful reminder how wonderful this profession is and the different ways we can give back while doing something we do so well, providing a service to help and inspire others.

In loving memory: Glenn T. Barnier was peacefully called to Heaven by his Risen Savior on May 29, 2014.

Jeanette can be reached at This email address is being protected from spambots. You need JavaScript enabled to view it.

Twitter: @2020captioning

Facebook: 2020 Captioning & stenoCART

Get a Quote

a company you can
count on in the boardroom, courtroom, classroom, every room