Jeanette and her team of "rock star" CART providers saved my career.

Jeanette's Blog
How to Setup Skype on Windows 8 PDF Print E-mail

Skype 1CapApp

If you are an independent contractor working for many companies, you are expected to jump through many technology hoops each day.  Technology changes as we sleep so understanding what happens in your office is important.

Wendy is a captioner and just purchased a Windows 8.1 computer. She shared with me the steps she took to setup Skype on her computer. I thought to myself, wow, who would have thought!?!?! I hope you find her instructions helpful:

Windows 8.1 comes with a preinstalled "modern app" version of Skype. Windows 8.1 behaves somewhat like the interface for a tablet or smart phone when using the new Start Page which replaces the Start button / menu in earlier versions. The typical user probably only has one Skype account and so Windows is designed to sync / merge the windows logon account with a single Skype account. While this probably works fine for the typical user, it causes problems for CART providers who need the option of frequently signing into Skype with multiple Skype accounts. 

To use the "modern app" like version of Skype that comes preinstalled, the user would need to set up a windows logon account to pair with each and every Skype ID, or alternatively change the windows system settings for Skype each time a different ID were to be used. This is not a practical solution; however, there is a work around.

The user can go to the Skype.com website and select to download the "desktop version" of Skype. The link is labeled "Get Skype for Windows desktop" but do not use the link labeled, "Get Skype of Modern Windows" which is further down the page. The desktop version can be installed and then launched from the old Windows desktop which is still available in Windows 8.1 by pressing the Windows key which toggles between the old familiar Windows desktop and the new Windows 8.1 tiled Start Page.

A problem regarding Skype and real-time text streaming platforms is the Skype Click-to-Call add-on for Internet Explorer. When installing the desktop version of Skype there is checkbox that allows the user to also install the add-on for their web browsers. This checkbox should be cleared; however, if that was not done then it can be enabled / disabled in the internet browser settings. The click-to-call add-in recognizes phone numbers on web pages, including the transcript window on a real-time text streaming platform, and formats the number as a hyperlink so that the user can at-will click on the number to call it through Skype.

While this works great for static pages, it produces less than optimal results in the dynamic environment of the real time text streaming window of 1CapApp. The add-on causes the cursor to jump back and forth in the window after the first time a phone number is recognized. If the text has scrolled more than one page then the entire page jumps up to the last hyperlink and back down to the current cursor position which makes it difficult for the Court Reporter or CART Captioner to follow along in the View window on the real-time text streaming platform 1CapApp. I don't know if the client sees the hyperlink on their end or experiences the jumping cursor. The easiest solution is to just keep the Skype click to call add-on disabled.

I also happen to know that Skype causes the Firefox browser to act up as well so Internet Explorer seems to be the browser of choice with Skype. In Firefox when Skype is open I have observed on multiple computers that the system hourglass gets stuck on.

The steps to disable the add-on in Internet Explorer is as follows:

1. Navigate the Internet Explorer menu bar along this path: Tools menu -> Manage Add-ons -> Toolbars and Extensions.

2. Scroll down to the Skype heading.

3. If present, select the Skype add-on named "Skype Click to Cal for Internet Explorer". In the lower right hand corner of the manage add-ons window there will be a button to disable the add-on.

4. If present, select the second Skype add-on named, "Skype Click to Call settings" and then click the disable button for that add-on as well.

5. Click the close button, and restart the Internet Explorer application. 

Author: Wendy Sandow-Tetzlaff

My Journey As A Cart Captioner PDF Print E-mail


I became interested in captioning when I discovered the little CC button on my TV remote and started seeing the words dancing across my television screen. I was more interested in the words than the television program itself. I immediately connected with a few seasoned captioners and decided to purchase captioning software, start building my captioning dictionary and enter the captioning field. BUT... the captioning software sat in a drawer in my office for close to a year.

I had just begun to provide onsite classroom CART when tragedy hit our country, 9/11. Experienced onsite CART captioners were pulled away from their everyday assignments to provide round-the-clock emergency captioning for television news coverage. This unfortunate emergency allowed me to hone my skills as a CART Captioner as I provided more hours of onsite classroom CART.

I was very comfortable in my role when one day a call came from a captioning company stating their captioner broke her hand and would be off work for three months. Could I please caption an hour and a half show each day until she could return? My heart began to race as I explained to the caller that I had zero captioning experience and I didn't think I was ready. BUT . . . remember that captioning software I purchased a year ago? It was still sitting in the drawer in my office. The company pled with me to take the job for three months and again told me I could quit when she returned. She never did return. I captioned their local news for one and a half years. 

I will always be grateful to a captioning colleague, Chris Hime, for her support in helping me through the first month. During the transition I thought to myself, what am I doing here? But Chris assured me that I would eventually become comfortable with captioning, and I did. This opened up opportunities to work with other captioning companies, which I thoroughly enjoyed. So you’d think I would be happy being comfortable?! 

Then Chris told me she was working with Jeanette Christian and she asked if she could pass my name to her. I thought, why not? I had no idea that Jeanette would drag me into the 21st Century with all her technology.

I was so comfortable using the older modems and outdated technology but now Jeanette is talking about Skype, GoogleTalk, Google Hangout, Blackboard, Adobe, WebEx -- and now what’s this 1CapApp? What’s this voiceover IP stuff, bridges and platforms? What is remote CART? 

What!?!?! You want me to remote CART for a medical student? Hum, maybe that would be all right since 95% of my depos were medical malpractice. What!?!?! Now Jeanette wants me to CART for professionals during their teleconference meetings and maybe voice for them, too -- and in Europe, Asia? Wow!! I really like where this is going.  

I was often afraid whenever Jeanette would force me out of my comfort zone, but she is patient and has a great support system in place that I actually find myself saying, "I CAN DO THIS!" And, plus, the awesome 1CapApp platform Jeanette is a co-founder of is truly magic. I am excited every day when I sign into the platform.

So I say THANK YOU, Jeanette Christian, for your faith in my ability to grow in this profession and for your patience in teaching an old dog new tricks!


Rita Lupercio

Rita can be reached at:  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Touched By An Angel PDF Print E-mail

Many of us go to work each day and at some point in our life, due to stress, lack of sleep, feeling overwhelmed – we easily forget how much we enjoy our job and the importance and satisfaction of being a CART captioner, broadcast captioner or court reporter.

Recently I was asked to provide remote CART captioning to a church in Livonia, Michigan. During the first service I was reminded and blessed how rewarding my job could be. With the permission of Pastor Dean and Greg, I want to share “Greg’s Story” and I know it will touch your heart just as it did mine.

A parishioner at Christ Our Savior Church in Michigan, named Glenn, diligently pursued remote CART captioning for his deaf son, Greg, who attends Sunday morning service. Greg has been attending church at Christ Our Savior for several years and his mother had been signing for him so that he could participate in the service. After several months of Greg’s dad pursuing CART captioning and getting the logistics in place, remote CART captioning was officially launched at Christ Our Savior Church.   

I have been a CART captioner and broadcast captioner for many church services throughout my career, but this service was different. The words of Pastor Dean were enthusiastic, engaging, and thought provoking; and, although I was remote, I could feel the energy in the room and could sense just by listening how really special this day was for Christ Our Savior. What was more amazing is the email I received from Pastor Dean after Sunday’s service:

"Good morning, Jeanette,

I just wanted to share with you something that happened yesterday following the captioning service. I make it a point to greet the members following the service and as I was, numerous people shared with me what a great thing this captioning was. People said that they were "visual" kinds of learners, so for them to be able to read and hear was a blessing - it was more apt to "stick"! All of that was well and good - and I know that I'm not done hearing comments from people.  

While I was greeting my members, Greg, who is totally late-deafened, came out of the sanctuary with his hands in the air and loud enough so I could hear as well as everyone in the room and said, "I could understand" - a tear welled up in my eyes as I gave him back a great big smile and 2 thumbs up! Here is a guy who has been faithful coming to church over the years but has not understood because he couldn't hear. This was no fault of his mom who tried to do the best she could, signing to him.

As a result of yesterday, he could understand! Thanks for your part in all of this - I know that God's Word is life - you just made it possible for that Word to strengthen the faith of one of His children - from Greg's Pastor, thank you. Have a blessed day! Pastor Dean"

Wow!!! As I read the Pastor’s email, I felt touched by an Angel and was so humbled knowing I made a difference in someone’s life. What a powerful reminder how wonderful this profession is and the different ways we can give back while doing something we do so well, providing a service to help and inspire others.

In loving memory: Glenn T. Barnier was peacefully called to Heaven by his Risen Savior on May 29, 2014.

Jeanette can be reached at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Twitter: @2020captioning

Facebook: 2020 Captioning & stenoCART

Anyone out there? PDF Print E-mail

Jeanette Christian, owner 2020/Captioning & ReportingJeanette Christian, owner

20/20 Captioning & stenoCART, Inc.

When first approached to blog, I really did drag my feet; after all, who will be interested in what I am thinking or what I have to say? Anyone? No one? Maybe someone? If you are that "someone" what can I share with you about CART, captioning, or broadcast captioning that you don't already know?

I follow many of you on FaceBook, Twitter, and other social media sites where you discuss CART, captioning, and broadcast captioning – plus all the efforts you are taking to improve communication access for your family and friends that are deaf or hard of hearing. I have learned so much from many of you and am excited for you to follow me, learn more about my passion for equal communication access for all persons, including the deaf and hard of hearing; and, also, the vision I have for 20/20 Captioning.


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